Questions & Answers
Q: How do I know what kind of security system to get?
A: We have a team of consultants that can help you by giving you the information you require so that you may make an informed decision. We also offer free on-site consultations where a security consultant can, not only explain what the different devices do, but can also show you what they look like as well where they might go.
Q: If I choose a wireless security system, do I have to change the batteries every couple of months?
A: No! Normally you would change your batteries every 9-11 years. Wireless devices have come a long way in the last 10-15 years. Our Honeywell devices all have great long lasting batteries. There are some considerations to note though: batteries don't like extreme cold weather, so if you wish to put a motion detector in an unheated area, you may be changing the batteries a bit more frequently. In a high traffic area such as a restaurant seating area that is constantly busy, your door contact or motion detector batteries may wear much faster than your batteries in devices that are located in lower traffic areas. You can purchase the batteries at most battery stores or from us. Beware of companies where you can only get the batteries from them, you may regret this later as pricing for the batteries can be outrageously high where competition is not an option.
Q: What should I look out for when getting quotes from security companies?
A: Where do I start?
The pushy sales person! So many sales people are on commission only and can and will get extremely pushy near the end of the month when the commission period is closing. At Authority Alarms our consultants are here for you Monday to Friday, 8 am to 4:30 pm, paid hourly without any agendas. After hours and weekends, we have on call consultants that you can contact via email. We appreciate our staff because they work hard, have great work ethic, are highly trained and are very good, compassionate and understanding with people so we treat them well too - at all times!
The fear factor! All too often I hear about sales people generating sales due to scare tactics. If you don't buy this, this could happen. This is not that far from the reverse scare tactic. You've heard it, "because we went with this company, when our home caught fire, this company saved our dog Molly!" This is still a scare tactic, it just has a happier story to soften the fear around the edges. We, at Authority Alarms, assume you know what the dangers are in your areas, and that is why you are looking for security in the first place. A TV add costs thousands to tens of thousands of dollars. Ever wonder who's really paying for these ads? Something I generally ask myself, is: who are you to a multi-million/billion dollar company? Do they really care about you, your family or your business? I don't know how many times we have sent a technician out on a weekend or after hours out of town because of the worry in a clients voice or their personal circumstances were a bit different from the normal....yes, you know who you are... and yes, I would do it over and over again, because, why? We care! It is not the right business to be in, if you don't! Yet safety is a huge cash cow to many corporate companies out there who are just in it for the profits. We and our children live, work and contribute in your communities too!
The giver! These sales people are hilarious. That is free and this is free, oh I can't convince you yet, well then I'll throw this and that in too! I have a few things to say to these people - how much is your equipment worth if you are giving it all away? How long will it last before I have to pay for its' replacement? How much am I actually going to paying for all this free stuff in the long run? Because, believe me I've seen enough contracts to know, it's there.
The "I'm special" system! There are many brands of security systems floating around in Alberta. On average, one lasts 5-8 years, another lasts 9-13 years, others require in-person technicians on site to make simple changes (codes, delays...), some have extremely high cost measures to replace keypads or parts or to add parts. Here is the real deal: since we use Honeywell and Honeywell always makes their older equipment compatible with their new "high-tech" equipment, you can add a new color graphic touch screen keypad to a 20 year old panel, you can add wireless devices to an older wired model of panel, and you can always find replacement parts whether it is 1, 10 or 30 years later! Ask our competitors these questions and watch them spin their wheels before your very eyes. You'll know who is telling you the truth now that you are better informed.
We have watched, listened and learned from many other companies on what NOT to do. We have seen clients turned off a company because the sales person used these above techniques. We have trained our consultants - notice we didn't call them sales people? This is because this is not what they are trained for. Our security consultants go through weeks of security training, weeks more of social training and then kept up to date on product and training regularly. Our consultants are here to help clients and potential clients make informed choices and decisions! We are very happy to have your business and appreciate it greatly, but we won't lie, haggle, deceive, push or cajole you into choosing "Authority Alarms Inc" - we hope you will choose "Authority Alarms" because we are honest, reasonable, caring, thorough, local and do excellent work from our reception to our technicians workmanship! After all, we and our children live in your community too and we understand what clients want, because we are clients ourselves. We invite you to use these simple tips to find the right company for you, even, if that might not be us. We believe that the right information is a very key issue when choosing a company to install, service and monitor your security system.
Albert & Wendi Matthes
President & Vice President